Choosing a career is something that is very sensitive, because we might be stuck to those careers for the rest of our lives. Life is always on the move, and any wrong move could leave you stranded for the rest of your life. It is therefore very crucial that we choose careers that we will appreciate for the rest of our lives, careers that we will enjoy building on, and growing with. I have often seen people that are stuck in careers that they don’t want, since they made the wrong choices. In this article, we are going to take a look at some of the factors to consider when choosing a career.
You need to consider the topics that you enjoy reading about, and the things that you do during your spare time. What classes do you take in school? You surely don’t want to choose a career that will bore you to death, although it doesn’t have to be your passion.
Natural Skills and Abilities
You need to weigh your natural skills and your abilities. it doesn’t have to be something that you studied, but rather something that you’re naturally skilled in. you will even find that most degree programs offer classes that aren’t related at all to what you’re studying. This is your chance to discover yourself. Take part in those extracurricular things and find out if there is something for your future in them.
Introversion vs. Extroversion
If you’re the sort of person that likes to be alone, then you’re an introvert, while extroverts are people that thrive on social interaction. There are also those people that just hang somewhere in between, and they are probably the happiest ones.
Goals and rewards
You need to find something that gives you fulfillment. Forget about what the society wants for you and focus on your own fulfilment. This way, you’ll be avoiding the biggest mistake of your life, of choosing a career that other people want for you, but you don’t want.
Genesys Purecloud Integration
While people are still in the middle of deciding what careers to choose, they can make some extra money working as call center agents. This is especially a big plus if they have great sounding voices, and are good at conversing with people. It also takes some patience when dealing with aggressive clients. Speaking of call center agents, we are now going to take a look at Genesys Purecloud Integration, offering gamification and employee engagement solutions. They aim to improve workforce engagement. With Genesys call center app, a person can can activate gamification and employee engagement on your PureCloud. Nguvu teamed up with Genesys to revolutionize contact centers by creating a better every day work experience for agents. They offer easy integration with Purecloud as below:
- Pair nGAGEMENT with Genesys PureCloud
- Determine hierarchy and KPI’S
- Set up objectives & performance points parameters
- Game On!
nGAGEMENT syncs in real-time from PureCloud the presence and ACD state changes of the agent, as well as performance metrics such as AHT, after call work, number of calls, etc. Thanks to the flexibility of nGAGEMENT, a customer can combine various data sources coming from the PureCloud system with external data such as .csv or excel files. They create a better work experience for call agents through their gaming platform.
Choosing a career can be a very tricky affair, but if you follow some of the tips mentioned above, you should be on the right track. You could even end up working as a call center agent that has trained with Genesys Purecloud Integration.